Frequently asked questions
Got Questions? We’ve Got Answers.
Explore frequently asked questions across our core services, from calibration turnaround times to ISO audit preparation.
Calibration & Testing
How often should my equipment be calibrated?
Calibration frequency depends on the type of equipment, manufacturer recommendations, usage levels, and regulatory requirements. As a general rule, annual calibration is recommended unless critical usage or compliance standards demand more frequent checks.
What industries do you provide calibration services for?
We serve a wide range of industries including manufacturing, biomedical, construction, utilities, oil & gas, mining, food processing, and more. If precision or compliance is critical to your operations, we likely support it.
Are your calibration services traceable to national or international standards?
Yes, all our calibration services are traceable to national or international standards such as NATA, ISO/IEC 17025, or equivalent. Certificates are issued with every calibration.
Do you offer on-site calibration services?
Yes, we provide both in-lab and on-site calibration depending on your equipment and location. On-site services reduce downtime and are ideal for large-scale or fixed assets.
Compliance & Quality Consulting
Can you help us prepare for an ISO 9001 audit?
Absolutely. We offer ISO 9001 audit preparation, internal audits, gap analysis, QMS documentation support, and certification readiness services tailored to your industry.
What is a Gap Analysis, and do we need one?
A Gap Analysis compares your current quality system against applicable standards (e.g., ISO 9001). It identifies what’s missing and what needs improvement to ensure you meet certification or operational goals.
Do you provide training for internal teams on compliance and quality systems?
Yes. We offer tailored training programs on ISO standards, internal audits, document control, and quality management systems (QMS). Our sessions are designed to upskill your staff and embed a culture of continuous improvement and regulatory compliance across your organisation.
What’s included in your compliance reports for testing & tagging?
Our reports include detailed test results, asset IDs, test dates, re-test schedules, technician notes, and compliance summaries — formatted to meet Australian and industry-specific regulations.
AI & Cybersecurity
What kind of AI consulting do you offer for industrial clients?
We help clients implement predictive maintenance, process automation, machine learning models, and data engineering solutions tailored to production, energy, or logistics environments.
Is penetration testing included in your cybersecurity services?
Yes, we provide penetration testing to assess vulnerabilities in your network, systems, and applications — including both internal and external attack simulations.
How do you ensure data privacy in AI and cybersecurity solutions?
We follow industry best practices and frameworks such as ISO/IEC 27001 and NIST to safeguard data throughout AI deployments and cybersecurity engagements. Our solutions are designed with built-in compliance and access controls to protect sensitive information at every stage — from data ingestion to model deployment.
Certificates, Support & Logistics
Will I receive a certificate after calibration or testing?
Yes. You will receive a digital certificate of calibration or test, traceable to relevant standards, including detailed data and measurement uncertainty (where applicable).
How long does it take to get calibration or testing done?
Standard turnaround time is typically 3–5 business days for in-lab services. Express and on-site services are also available upon request.
What support do you offer after service delivery?
We offer ongoing technical support, reminders for re-certification, documentation management assistance, and expert advice for compliance or performance concerns.
